Issues & Follow-Ups

Service board and reminders for the whole floor.

Service Board

Open 3

Manufacturing Issue 20 Sept 2026

Farhan Ali

LO-2413

Lens edge arrived chipped from the lab on first delivery.

Karthik Suresh

Delivery Delay 16 Sept 2026

Sana Sheikh

LO-2411

Frame held at the lab past the promised lens-ready date.

Divya Menon

Wrong Prescription 15 Sept 2026

Kavya Iyer

LO-2406

Customer reports distance blur when looking through the left lens.

Priya Nair

In Progress 1

Lens Problem 18 Sept 2026

Rohan Mehta

LO-2404

Anti-glare coating shows faint streaks near the lower edge.

Karthik Suresh

Resolved 2

Repair 2 Jul 2026

Meera Nair

LO-2409

Temple hinge loosened after roughly a year of daily wear.

Karthik Suresh

Resolution — Hinge replaced under warranty at no charge.

Closed out

Customer Complaint 11 Jun 2026

Ananya Rao

LO-2401

Frame colour looked warmer under store lighting than at home.

Priya Nair

Resolution — Swapped to a cooler-toned frame at no extra cost.

Closed out

Follow-Ups

<div class="mb-6 last:mb-0"> <div class="mb-2 text-xs text-muted" style="text-transform:var(--caps);letter-spacing:var(--caps-tracking)">Recheck</div> <ul class="card card-flush divide-y divide-border"> <li class="flex items-center gap-3 px-4 py-3" id="followup-1"> <div class="min-w-0 flex-1"> <a href="/customers/8" class="text-sm font-medium text-ink no-underline hover:underline">Farhan Ali</a> <div class="mono-figure text-xs text-muted">93220 18845</div> <div class="mt-0.5 text-xs text-muted">First progressive wearer — schedule an adaptation check-in.</div> </div> <div class="shrink-0 text-xs text-danger-strong">due 5 Oct 2026</div> <button type="button" class="btn btn-outline btn-sm shrink-0" hx-post="/followups/1/toggle" hx-target="#followup-1" hx-swap="outerHTML">Mark Done</button> </li> </ul> </div> <div class="mb-6 last:mb-0"> <div class="mb-2 text-xs text-muted" style="text-transform:var(--caps);letter-spacing:var(--caps-tracking)">Pickup</div> <ul class="card card-flush divide-y divide-border"> <li class="flex items-center gap-3 px-4 py-3" id="followup-8"> <div class="min-w-0 flex-1"> <a href="/customers/4" class="text-sm font-medium text-ink no-underline hover:underline">Aditya Verma</a> <div class="mono-figure text-xs text-muted">98110 34521</div> <div class="mt-0.5 text-xs text-muted">Son's new kids' frame ready for fitting.</div> </div> <div class="shrink-0 text-xs text-success-strong">done</div> <button type="button" class="btn btn-outline btn-sm shrink-0" hx-post="/followups/8/toggle" hx-target="#followup-8" hx-swap="outerHTML">Reopen</button> </li> <li class="flex items-center gap-3 px-4 py-3" id="followup-3"> <div class="min-w-0 flex-1"> <a href="/customers/3" class="text-sm font-medium text-ink no-underline hover:underline">Kavya Iyer</a> <div class="mono-figure text-xs text-muted">97110 22983</div> <div class="mt-0.5 text-xs text-muted">Specs are ready for pickup — call to confirm a time.</div> </div> <div class="shrink-0 text-xs text-danger-strong">due 24 Sept 2026</div> <button type="button" class="btn btn-outline btn-sm shrink-0" hx-post="/followups/3/toggle" hx-target="#followup-3" hx-swap="outerHTML">Mark Done</button> </li> </ul> </div> <div class="mb-6 last:mb-0"> <div class="mb-2 text-xs text-muted" style="text-transform:var(--caps);letter-spacing:var(--caps-tracking)">Payment</div> <ul class="card card-flush divide-y divide-border"> <li class="flex items-center gap-3 px-4 py-3" id="followup-2"> <div class="min-w-0 flex-1"> <a href="/customers/1" class="text-sm font-medium text-ink no-underline hover:underline">Ananya Rao</a> <div class="mono-figure text-xs text-muted">98450 12234</div> <div class="mt-0.5 text-xs text-muted">₹2,799 balance due on the Pastel Pair order (LO-2402).</div> </div> <div class="shrink-0 text-xs text-danger-strong">due 26 Sept 2026</div> <button type="button" class="btn btn-outline btn-sm shrink-0" hx-post="/followups/2/toggle" hx-target="#followup-2" hx-swap="outerHTML">Mark Done</button> </li> <li class="flex items-center gap-3 px-4 py-3" id="followup-4"> <div class="min-w-0 flex-1"> <a href="/customers/6" class="text-sm font-medium text-ink no-underline hover:underline">Vikram Chawla</a> <div class="mono-figure text-xs text-muted">99880 66120</div> <div class="mt-0.5 text-xs text-muted">₹3,999 balance due on the Skyline Aviator order (LO-2410).</div> </div> <div class="shrink-0 text-xs text-danger-strong">due 28 Sept 2026</div> <button type="button" class="btn btn-outline btn-sm shrink-0" hx-post="/followups/4/toggle" hx-target="#followup-4" hx-swap="outerHTML">Mark Done</button> </li> </ul> </div> <div class="mb-6 last:mb-0"> <div class="mb-2 text-xs text-muted" style="text-transform:var(--caps);letter-spacing:var(--caps-tracking)">Delay</div> <ul class="card card-flush divide-y divide-border"> <li class="flex items-center gap-3 px-4 py-3" id="followup-5"> <div class="min-w-0 flex-1"> <a href="/customers/7" class="text-sm font-medium text-ink no-underline hover:underline">Sana Sheikh</a> <div class="mono-figure text-xs text-muted">95120 44378</div> <div class="mt-0.5 text-xs text-muted">Follow up with the lab on the delayed lens dispatch.</div> </div> <div class="shrink-0 text-xs text-danger-strong">due 23 Sept 2026</div> <button type="button" class="btn btn-outline btn-sm shrink-0" hx-post="/followups/5/toggle" hx-target="#followup-5" hx-swap="outerHTML">Mark Done</button> </li> </ul> </div> <div class="mb-6 last:mb-0"> <div class="mb-2 text-xs text-muted" style="text-transform:var(--caps);letter-spacing:var(--caps-tracking)">Repair</div> <ul class="card card-flush divide-y divide-border"> <li class="flex items-center gap-3 px-4 py-3" id="followup-7"> <div class="min-w-0 flex-1"> <a href="/customers/2" class="text-sm font-medium text-ink no-underline hover:underline">Rohan Mehta</a> <div class="mono-figure text-xs text-muted">90040 55871</div> <div class="mt-0.5 text-xs text-muted">Check in on the anti-glare streak fix.</div> </div> <div class="shrink-0 text-xs text-danger-strong">due 30 Sept 2026</div> <button type="button" class="btn btn-outline btn-sm shrink-0" hx-post="/followups/7/toggle" hx-target="#followup-7" hx-swap="outerHTML">Mark Done</button> </li> </ul> </div> <div class="mb-6 last:mb-0"> <div class="mb-2 text-xs text-muted" style="text-transform:var(--caps);letter-spacing:var(--caps-tracking)">Recommendation</div> <ul class="card card-flush divide-y divide-border"> <li class="flex items-center gap-3 px-4 py-3" id="followup-6"> <div class="min-w-0 flex-1"> <a href="/customers/5" class="text-sm font-medium text-ink no-underline hover:underline">Meera Nair</a> <div class="mono-figure text-xs text-muted">96630 77415</div> <div class="mt-0.5 text-xs text-muted">Due for new frames — last purchase was almost two years ago.</div> </div> <div class="shrink-0 text-xs text-danger-strong">due 10 Oct 2026</div> <button type="button" class="btn btn-outline btn-sm shrink-0" hx-post="/followups/6/toggle" hx-target="#followup-6" hx-swap="outerHTML">Mark Done</button> </li> </ul> </div>